Information collected through the website
- The website should collect only information needed for a specific patient request.
- Patients should not submit urgent concerns or detailed medical information through website forms.
Appointment request information
- Appointment request details may be used by reception to contact the patient and confirm availability.
- Submitting a request does not confirm an appointment.
How information is used
- Information is used to respond to patient enquiries, manage appointment requests and provide relevant practice communication.
- Information should not be used for unrelated purposes without appropriate consent or lawful basis.
Who may access it
- Authorised practice staff and relevant healthcare providers may access information where needed for the request.
- Service providers should only access information where required to operate approved website or practice systems.
Security and confidentiality
- The practice should take reasonable steps to protect personal information and maintain confidentiality.
- No website system can be guaranteed completely secure, so data collection should remain minimal.
Patient rights and contact
- Patients may request access to, correction of or deletion of their personal information where applicable.
- Privacy contact details will be confirmed by the practice before launch.